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Baruch Antifraude & Segurança
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Retail, e-commerce and brands

Fraud investigation for retail and e-commerce

Refunds without returns, improper discounts and goods of uncertain origin affect shops, inventory and digital channels. Baruch connects sales records, access logs, stock movements and commercial relationships to establish how an incident happened, gather evidence and support action involving people, suppliers and processes.

Request a quoteExplore scenarios and deliverables

PRACTICAL APPLICATIONS

From the situation to investigation deliverables.

See which facts need clarification, the relevant services and the deliverable associated with each one.

SITUATION 01

Suspicious products in shops and marketplaces

Branded products appear in shops and marketplaces with inconsistent packaging, batch details or origin. The issue may involve counterfeiting, diverted goods or legitimate resale. The company needs to document listings, examine distribution records and check connections between sellers and suppliers.

Solutions that may help

Related deliverables

  • Records of products, sellers and listings in the agreed physical and digital channels.

    Delivered throughBrand Protection

  • A report of connections and discrepancies, separating indicators from confirmed facts.

    Delivered throughFraud Investigations
Decision supported

Prioritise checks and inform the assessment of commercial, legal or platform-related measures.

SITUATION 02

A compromised customer account and suspicious refunds

After unrecognised logins, a customer account requests refunds and changes payment details. The goods are not returned to inventory. The company needs to connect access logs, orders, payments and returns to investigate the concern.

Solutions that may help

Related deliverables

  • A timeline of logins, account changes, orders and refunds, compared with inventory records.

    Delivered throughFraud Investigations

  • A report of digital evidence and discrepancies, identifying points for further investigation and control review.

    Delivered throughDigital Forensics and Analysis
Decision supported

Decide which incidents need deeper review and which checking or approval steps need revision.

Other signals worth investigating

  • Cancellations, discounts, cashback or gift cards used to give third parties improper benefits.
  • Purchases using another person’s identity and payment disputes inconsistent with delivery records.

Illustrative situations, not client cases. Solutions and deliverables depend on the need, available information and agreed scope.

Describe the situation and the decision you need to make.

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REFERENCES

Sources to understand the risks.

Reference publications on the schemes and risks described in the examples.

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Baruch · Physical and cyber fraud

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