Persistent differences in metering and billing
Readings and bills show persistent differences alongside manual adjustments without clear justification. The company needs to compare field records, work orders and system changes to distinguish measurement faults, process errors and possible manipulation, identifying when a separate technical assessment is needed.
Solutions that may help
Related deliverables
A timeline of readings, changes and charges within scope.
Delivered throughFraud InvestigationsA report on access, documents and discrepancies, with the limits of the review recorded.
Delivered throughDigital Forensics and Analysis
Decide which differences need further investigation and which recording and approval controls need changes.