Billing and reimbursements with conflicting records
Reimbursement requests contain similar receipts for different appointments, changed amounts or procedures absent from available records. The health plan needs to compare documents, authorisations and payments, examine the files’ origins and establish whether the issue involves duplication, error or suspected fraudulent billing.
Solutions that may help
Related deliverables
A timeline and reconciliation of the requests, care records, approvals and payments examined.
Delivered throughFraud InvestigationsAn analysis of documents and digital records, including assessment of possible editing indicators, documented origin and preserved evidence.
Delivered throughDigital Forensics and Analysis
Decide which requests need closer examination and which checking and approval controls need review.